Terms and conditions

All terms and conditions listed below apply to every delivery. The terms and conditions stated below are according to the Belgian law. Each purchase at this shop, implies that all terms and conditions mentioned below are accepted by the customer.

 

Prices

The prices listed on this website are in euro and don’t include shipping fees. They are valid retail prices as of date of publishing.

 

Shipping

We ship orders once a week after payment is completed. The package will get to the destination 2 to 21 business days later - depending on the destination. Delivery time may vary! Keep this in mind if you are buying for a special occasion (e.g. birthdays, anniversaries, etc). Delivery times are estimated, we are not responsible for postal or holiday delays.

Shipping to Belgium will be by Bpost or bicycle (only Antwerp). You have the choice between these types of shipping within Belgium:

  1. Bpost – your order can be tracked. You will receive a tracking number automatically once we shipped your order. Our packages will fit in almost every mailbox. Your order is not insured meaning that if it gets lost by Bpost (which unfortunately has happened in the past) We will not be held responsible and your order will not be replaced.

  2. Within the city of Antwerp orders can be delivered by bicycle at the cost of 5,50 euro.

 

Shipping within Europe is through Bpost – your order can be tracked (you will not receive this tracking number automatically, but you can request it by email). You have to sign for reception. Your order is insured up to the value of 500 euro.

For the rest of the world shipping fee on request.

Important note: buyers are responsible for any and all customs charges, taxes & additional postal fees.

 

Order

All photographs on the website are as representative of the item as possible. Once you have ordered your item you will receive an email confirming your purchase and an order number. Atelier Julie Van den Meutter retains ownership of goods, until all goods are completely paid for by the customer.

 

Payment

Orders that have not been paid within 10 days will be automatically cancelled.
There is only one way you can pay for you purchase:

  1. By Mollie

 

Exchange and refunds

Any complaints are to be logged within 7 days of the delivery date and must be sent via registered mail for legal compliance. If the complaint is found to be just, Atelier Julie Van den Meutter liability is limited to the exchange of goods only. Any returned item purchased from the online shop will be subject to a refund or exchanged for a gift card, minus the cost of postage, provided that the items are returned unworn and in their original condition and packaging within 14 working days of the delivery date. Purchases of items on SALE cannot be exchanged or refunded.

Please send an email to info@julievandenmeutter.com with your order number and a picture of the item concerned - as soon as possible to notify if you are returning your purchased item. The returning item remains the customers responsibility until that item is received by Atelier Julie Van den Meutter.

 

Sizing and reparations

All terms and conditions listed below apply to every delivery. Each purchase at this shop implies that all terms and conditions mentioned below are accepted by the customer. The terms and conditions stated below are according to the Belgian law. As every piece is handmade some mishaps can happen. Do not hesitate to contact us if that is the case.